1. Introduction
At apph5games.com (hereinafter referred to as "we","our","us", or "the Company"), we collect, use, and process information about you (hereinafter referred to as "you", "user", or "player") and provide a variety of gaming-related services such as gameplay, top-ups, withdrawals, promotions, and customer support (collectively referred to as the "Games and Services").
This Privacy Policy (hereinafter referred to as the "Policy") outlines the types of personal data that may be collected, generated, or provided when you access, use, or subscribe to our Games and Services, except where other privacy policies or terms apply. This Policy applies to all Games and Services available through our platform and explains your rights and choices regarding such data, as well as how to contact us.
Please note, this Policy does not apply to and we are not responsible for any third-party websites or services that may be linked to or accessed through our Games and Services.
We may update this Policy periodically and the effective date will be revised accordingly. We will notify you of material changes and, by continuing to use our Games and Services, you consent to the updated Policy. We encourage you to review this Policy from time to time. You may also be asked to confirm your acceptance of this Policy while using the Games and Services.
2. Information We Collect
We may collect the following categories of data that may directly or indirectly identify you or your device, or which can reasonably be associated with you or your device:
Identifiers, such as username, name, IP address, email address, postal address, and contact number.
Device and network data, such as device model and unique device identifiers.
Game data, such as crash reports and in-game system activity (game settings, date/time, etc.).
Purchase data, including purchase date and item details.
When using social features (e.g., in-game chat), any information you disclose is public and may be stored or accessed by us and viewed, copied, or used by other users without your consent.
We use this data to operate and improve our Games and Services, some of which is collected through cookies and similar technologies. For more, see Section 5: Cookies and Related Technologies.
3. How We Use Your Information
The data collected is used for several purposes, mainly to provide and improve our Games and Services. These include:
Delivering and operating Games and Services.
Developing new games and improving performance and security.
Identifying and preventing unauthorised or unlawful use.
Responding to queries or requests, including refunds.
Sending promotional content and marketing communications.
Analysing usage trends and compiling statistics.
Providing in-game features like leaderboards.
Hosting esports and tournament participation.
Supporting affiliate and partnership programmes.
Preventing, detecting, and addressing fraudulent or illegal activities.
Complying with legal obligations and internal policies.
In many cases, we process your data to respond to or fulfil your requests. Where required, we may seek your explicit consent for specific data uses. You may withdraw your consent at any time by contacting us (see Section 13).
4. How We Share Your Information
We may share your personal information with third parties to deliver our Games and Services, including:
Anti-cheating and fraud prevention providers.
Cloud computing and storage providers.
Payment and withdrawal service providers.
Analytics and marketing platforms (e.g., for leaderboard functions).
Survey and feedback platforms.
Customer service and user support agents.
Chat platform providers (text/voice).
Esports event organisers.
We may also share your data:
With affiliates in case of mergers or acquisitions.
With legal authorities when required by law.
With your explicit consent or at your discretion.
We do not share your data with third parties for behavioural advertising across platforms.
5. Cookies and Related Technologies
We use cookies and similar technologies to identify your browser/device, understand your preferences, and provide core services. Approved third parties may also place cookies during your use of our services.
Cookies are small files stored on your device to record activity and personalise your experience. Most browsers allow you to delete or block cookies. Refer to your browser's help section for instructions. Blocking cookies may affect some functionalities of our services.
We use third-party analytics, including:
Google Analytics: https://tools.google.com/dlpage/gaoptout
These tools may collect non-identifiable usage data. We do not allow them to access personal identifiers like your name or email.
To ensure fairness and security, we and third parties may use cookies and collect device data for fraud prevention, authentication, and protection.
6. International Data Transfers
As a global business, we may transfer your personal data to countries outside your residence to deliver our Games and Services. If so, we take appropriate steps including entering into data protection agreements and using standard contractual clauses. Please refer to the Supplementary Terms for your region (see Appendix).
7. Data Retention and Deletion
We retain personal data only as long as necessary for its original purpose. Physical records are shredded or incinerated, and digital data is permanently deleted using secure methods. However, we may retain your data to meet legal obligations, prevent fraud, or enforce our policies and agreements even if your account is closed.
8. Policy on Children
Our Games and Services are not intended for minors. We do not knowingly collect or share personal data from children under 14 without parental consent. Parents may contact us to remove such data from our systems.
9. Links and Third-Party Services
Clicking third-party links (including ads) will redirect you outside our site. These external sites have their own privacy practices. We encourage you to review their privacy policies before providing any information.
10. Data Security
We use appropriate safeguards such as encryption and data minimisation. Access to your data is restricted to authorised personnel who must comply with confidentiality obligations. While we take all precautions, data transmission over the internet involves risks. Our practices are audited under Korea's ISMS-P (Information Security Management System - Personal).
11. Your Privacy Rights
Depending on your jurisdiction, you may have rights to object, limit, access, correct, delete, or transfer your personal data. To exercise your rights or raise a concern, email us using the contact in Section 13. We will respond in accordance with applicable law.
12. Changes to This Policy
We may revise this Policy at any time by publishing the updated version on our website or within the Games and Services. Major changes will be announced via prominent notices. Continued use of our services implies acceptance of the updated Policy.
13. Contact Us
If you have questions about this Policy or our data practices, please email: mehmed.adam@gmail.com.
Appendix: Supplementary Terms – Specific Jurisdictions
a. India-Specific Provisions
Policy on Minors
Our services are not intended for minors. No person under the age of 18 may use our services without parental consent. Parents may request removal of their child's data at any time.Sensitive Personal Information
We may collect sensitive data (e.g., payment or ID details) with your explicit consent.Data Transfers
Personal data of Indian users will be stored on secure servers located in India and Singapore. Only authorised personnel and third-party vendors under strict confidentiality agreements may access this data. Where data is transferred outside India, we use strong encryption and contractual safeguards to ensure equivalent protection.
b. Joint Use of Data
We may share your data with our affiliates (see: https://krafton.com/ja/studios/) for purposes stated in this Policy, including due to legal obligations or mergers.
c. Purpose of Joint Use
Only for the uses defined in this Policy.
d. Data Management Authority
Chief Privacy Officer:
Name: Wonchul Kim
Department: Privacy Team
Contact: mehmed.adam@gmail.com
Address: 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea 06142
e. No Data Transfer Statement
We do not transfer your data unless necessary.
f. User Rights in India
You may request disclosure, correction, deletion, or restriction of your personal data and object to its transfer. Contact us via email (mehmed.adam@gmail.com) for such requests. In certain cases, a fee may apply.
g. Cookies – Additional Details
We may use cookies to analyse preferences and provide features.
Google Analytics
Data sent: Device ID, OS, IP, location, browser data, user agent, language, activity
Purpose: To improve services, track trends, measure marketing effectiveness
Used by: Us and our service providers to analyse engagement and improve offerings